Refund policy
Refunds:
- If a custom preservation order is canceled within 24 hours of purchasing and a client requests a refund, we will issue it at 100% refund.
- If requesting a custom preservation order cancellation outside of 24 hours after purchasing, no refunds are accepted. There are no exceptions for this.
- Gift cards are non-refundable
Returns:
- Personalized, custom items are sold on an as-is basis and cannot be returned.
Rescheduling:
Flower arrival dates may be rescheduled at any time with no extra fees.
Clients may use their order payment as a credit for any date within 1 year of the scheduled date.
Lost or damaged bouquets:
Blossom and Rhyme is not responsible for lost, stolen or damaged bouquets. B&R is not liable for anything that happens to the flowers during the event or during transit. We prepare for each order by buying all necessary supplies ahead of time. We do not offer full refunds for lost, stolen or damaged bouquets.
Options for those who have lost or damaged bouquet:
- 1. For lost bouquets during shipping only: proof of lost package/bouquet will be required to submit in a request for a refund. We offer 50% refunds for bouquets that are lost in the mail and proven to be by proof of tracking number.
- 2. Clients are able to send B&R a replica bouquet through their original florist and overnight or drop off the flowers at our studio. (You may also dry the flowers with our drying instructions yourself then send them to B&R at a later time and save on overnight fees.)
- 3. Clients are able to order a replica bouquet through Blossom & Rhyme's stock flowers if we have all of the dried flowers in stock.
- 4. Clients may still preserve their damaged bouquet with B&R. It is quite normal for some of the flowers to brown slightly in the mail. We usually can still preserve flowers that have undergone bruising/browning (as long as the client knows that the final product will have bruising). However, if your flowers have excessive browning, molding, mildew and/or rotting, we cannot dry or preserve them up to our standards. Please note that we also have a color correction service for $100. This will hide most if not, all bruising.